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Terms and Conditions
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Terms & Conditions

HOW TO BOOK

BOOKING PROCEDURE

Booking a villa, an apartment or an accommodation in a farmhouse or in a hotel with www.italy-experience.com, a TUSCANYALL.COM Tour operator web site, is easy and safe.

Our web site offers several methods of research, follow the few and easy instructions to request and book an accommodation in Tuscany and to have a wonderful holiday!

RESEARCH ACCORDING TO YOUR TRIP DATES

    - Select the dates of your holiday (check-in date and check-out date)
    - Select the area you are intersted in
    - Select the type of accommodation you are interested in on the button CUSTOMIZE SEARCH and press the button SEARCH
    - Choose the accommodation you are interested in
    - Select the button BOOK or REQUEST and fill the form

ACCORDING TO YOUR FAVOURITE TYPE OF ACCOMMODATION

    - Select the type of accommodation you are interested in (Villa, Apartment, Residence&Farm, B&B, Relais de Charme)
    - Select the area you are interested in
    - See the list of accommodations available on the area
    - Choose the accommodation you are interested in and look the interior pages
    - Select the button REQUEST, fill and send the request form

RESEARCH ACCORDING TO YOUR FAVOURITE AREA

    - Select the area you are interested in
    - Select the type of accommodation you are interested in (Villa, Apartment, Residence&Farm, B&B, Relais de Charme)
    - See the list of accommodations available on the area
    - Choose the accommodation you are interested in
    - Select the button REQUEST and fill the form

In the form you are requested to give some mandatory informations in order to complete the transaction. Remember to fill with attention the field "email address" because it's the only way you have to receive all informations and details regarding your request.

Once the availability request is submitted, you will receive two emails:
The first one is sent immediately and is only a copy of your request.
The second one is sent with the availability confirmation and the payment procedure.

HOW TO PAY

With the email with the confirmation of the accommodation availability for the period you requested, you will receive a link with the payment procedure of the deposit necessary to confirm the booking.

Payment options:

- Credit card:
The secure server is protected with the last update system SSL (Secure Socket Layer) and guarantees the best reliability and safety.
You will be shown the result of the transaction immediately after having processed your credit card details.
If correct you"ll see a confirmation and in few hours you will receive an e-mail with our confirmation voucher for your reservation.

- Bank Transfer:
The deposit and the final payment can be also paid by bank transfer. In case there are less than 60 days before the check-in date, you will be asked to pay immediately the entire amount.
Once the payment is done, you will have to send a copy of the transfer by fax to the number 0039 055 7193507, with the number of your Request.
Within few hours you will receive an e-mail with the confirmation voucher for your reservation.

Once the payment of the deposit is done, you will receive our voucher confirming the booking, with all details regarding the reservation and the methods of payment for the balace, as well as the recapitulation of the cancellation policy.

The voucher is a very important document as it has to be shown to the Property to receive the booked service, please be sure to have it with you. If the voucher will not be shown at check-in, the accommodation provider reserves the right to vary prices and conditions or not accept the guest.

Claims and contentions: eventual claims for accommodation arrangements must be formalized in a written statement to the accommodation provider within 24 hours from the check-in time.

Liability and contract: Tuscany All acts only as agent, assumes no liability for accommodation arrangements and cannot be held responsible for actions or omissions of the accommodation provider. Tuscany All is not part of the contract between guest and accommodation provider.